FAQ’s

Computer Repairs

Is Remote Computer Support Safe With 49FIX?

– Absolutely. The software we use to connect to your computer includes full encryption, based on RSA private/public key exchange and AES (256 Bit) session encoding. This technology is based on the same standards as https/SSL and is considered completely safe by today’s standards.

The remote support software we use is not installed on your computer, rather it is run from a saved file on your desktop, which you can easily delete at any time.

You will simply click the below button, save the file to your desktop then run it.

In addition the software generates a session password that you will need to read out to your 49FIX technician in order to allow us to screen share.  That password changes with every time you allow the software to run.  This ensures added prevention of unauthorised access to your computer.

Plus you are in complete control… You can see what your 49FIX technician is doing at all times, and can stop him/her at anytime by pressing the STOP button on the screen share software, or by taking control of the mouse.

Can You Fix Hardware Problems?

– No sorry. We can only fix computer software problems, however the majority (over 85%) of computer problems are able to be fixed remotely as they are software problems.

How Do I Pay?

– You can pay either by direct deposit, or through paypal if you wish to use your credit card.

We are confident that we can fix your computer software problems.  In the event that we are unable to fix your computer you will not be charged.

We also offer a 30 day money back guarantee on all work.

What If It Takes Longer Than 90 Minutes?

– In 80% of cases, 90 minutes is all you will need to fix general computer issues including viruses, protect and speed up  (i.e a complete service) for the average computer.

However, in cases where there is a severe virus infection, a major computer issue, or a very old computer that hasn’t been serviced in years,  it may take longer.  In that case we charge $25 per additional hour, with a maximum cap of $99.  So even for a severe computer infection, the most you will ever pay is $99.

Got Another Question?

– If you have any other questions, please contact us via our live chat facility, call us on 0412 095 235

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